Blue Amber Counselling Cancellation Policy

Blue Amber Counselling uses a system that generates a confimation text, email or both when you book a session.  You will also get a reminder 48 hours before the actual day.  

As we know there can be issues at times with technology where a message or email has not happened.  However Blue Amber has a checking system that shows when a message has gone out or not!

I require at least 24 hours notice if you wish to change or cancel you appointment.  When this has not happened then the Full Rate for that session will be charged as normal.

All counselling sessions are payable before the session if paying by BACS or at the begining of the session if by cash!

Safeguarding Children and Vulnerable Adults Policy

Children and young persons under th age of 16 will need permission and guidance from a parent or guardian to use this website if they wish to submit personal information. All first appointments will require a parent or guardian present.   All Online sessions will require an adult over the age of 18 to be in the same vicinity when the online session is running.

Email Information

If you do correspond via email,  I may retain the content of your email messages together with your email address and our responses.  I offer  the same protection as the other policies laid out in this page.

Website Privacy Policy

The policy: This privacy policy is for this website, and served by Elizabeth Oakley [Lizzy Oakley] of Applecross Station Road Brent Knoll Highbridge Somerset TA9 4BH and governs the privacy of its users who choose to use it. It explains how I comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).


The DPA & GDPR May 2018

This website complies with the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation) which came into effect on the 25th May 2018.


Use of Cookies

This website uses cookies to enhance the user’s experience while visiting the website. As required by legislation, this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

I accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With Me

Users contacting me through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

If you have any queries about what data I hold for you, or if you would like to request that your data is updated or deleted, please email me at 


External Website Links & Third Parties

Although I only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

Shortened URLs; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

I cannot guarantee or verify the contents of any externally linked website despite my best efforts. Users should therefore note they click on external links at their own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Policy & Usage

I adopt a Social Media Policy to ensure my business conducts  accordingly online. While I may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. I will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where my website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.


Policy Changes

I reserve the right to amend this privacy policy at any time without notice.


If you have any questions regarding this policy's then please make contact:

Lizzy Oakley 01278 760680

ICO Registration Number: ZA380830


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