Blue Amber Counselling Policies
Cancellation Policy
At Blue Amber Counselling, we strive to provide a seamless and supportive experience for our clients. Upon booking a session, you will receive a confirmation via text, email, or both. A reminder will be sent 48 hours before your session. We understand that technical issues can occasionally occur, but we have a monitoring system in place to ensure messages are successfully delivered.
To allow for flexibility and to respect other clients' time, we kindly request that any cancellations or changes to appointments be made at least 48 hours in advance. If less than 24 hours' notice is given, the full session fee will be charged.
Payment is due prior to the session if you are paying by BACS or at the beginning of the session if paying by cash.
Safeguarding Children and Vulnerable Adults Policy
For the safety and wellbeing of children and vulnerable adults, we require parental or guardian consent for individuals under 16 years old to use our services. A parent or guardian must be present during all initial appointments. For online sessions, an adult over the age of 18 must be in the same location during the session.
Email Information
If you choose to communicate with us via email, we may retain your email content, address, and any responses for the purpose of providing our services. We ensure that all personal information is treated with the utmost confidentiality and in line with our privacy policies.
Website Privacy Policy
This privacy policy applies to the website blueambercounselling.co.uk, operated by Lizzy Oakley of Applecross, Station Road, Brent Knoll, Highbridge, Somerset, TA9 4BH. Our policy adheres to the General Data Protection Regulation (GDPR), Data Protection Act (DPA), and Privacy and Electronic Communications Regulations (PECR).
GDPR and DPA Compliance
Blue Amber Counselling is committed to ensuring the privacy and security of your personal information. We comply with the Data Protection Act (1998) and GDPR regulations, effective from 25th May 2018.
Use of Cookies
To improve user experience, this website uses cookies. You will be prompted to accept or deny cookies upon your first visit, in accordance with legislation. Cookies are small files that track, save, and store information about your interactions with the site, allowing us to tailor your experience. You can manage cookie settings through your browser at any time.
Website Visitor Tracking
We use tracking software to monitor website activity and improve our services. This helps us understand user behavior and preferences. No personal information is stored during this process.
Downloads and Media Files
While we take every precaution to ensure that all downloadable content on this website is safe, we encourage users to verify any downloads with third-party antivirus software before opening files. Blue Amber Counselling accepts no responsibility for any issues arising from third-party downloads.
Contact and Communication
Any personal information shared with us through this website is provided at your own discretion. We take all necessary measures to securely store your information and retain it only for as long as needed. Should you wish to update or delete your personal information, please contact us at blueambercounselling@live.co.uk.
External Links
This website may contain links to third-party websites. While we ensure that these links are safe and trustworthy, we encourage users to verify the authenticity of external sites. Blue Amber Counselling is not responsible for any issues or damages that may arise from external websites.
Social Media Usage
Blue Amber Counselling maintains official social media profiles. Please ensure the authenticity of these profiles before engaging. If you choose to use the social sharing buttons on this website, be aware that any shared content will be subject to the respective platform’s privacy policy.
Policy Changes
Blue Amber Counselling reserves the right to amend these policies at any time. Any updates will be posted on this page, and clients will be notified as appropriate.
For any questions or concerns regarding our policies, please contact:
Lizzy Oakley
Phone: 01278 760680
Email: blueambercounselling@live.co.uk
ICO Registration Number: ZA380830